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Service Design Lead

As Service Design Lead, you will act as design authority with responsibility for the end-to-end service design perspective of new or enhanced services for students that are being developed within the programme. You will be responsible for setting and applying the vision necessary to ensure that all new services for students meet specified University requirements and user needs in the optimum manner. You are creative in your approach and will help to drive innovation in service design, guide users through the process and embed best practice within teams to deliver high quality, user-centred services. 

You will work with senior stakeholders to capture the ‘service’ perspective and help to develop the vision and roadmaps for the future, in line with University strategy. You will act as Service Design Lead for designated projects within the newly formed Student Administration and Continuous Improvement Team and be expected to run interactive workshops taking a Design Thinking approach to assess services and provide constructive feedback/review, questioning the status quo and removing complexity from services. You are adept at creating digital and non-digital service prototypes and applying digital patterns and standards. 

Your background will include extensive experience of user research and the ability to interpret complex data, as well as exposure to agile delivery and Lean UX. You are an able communicator, adept at translating business and user needs into usable technology solutions. You are at ease working across organisational boundaries and with internal/external stakeholders and vendors. 

As the successful candidate, you will have a Degree and/or professional qualification and significant track record of Service Design work experience in a complex IT environment. A formal design qualification is desirable, but not essential. 

The post is offered on a 2 year fixed term contract. Hours of work are full-time (36.25 hours per week; however applications are also welcome from candidates wishing to work part-time (minimum 29 hours per week). Please specify in your application if you wish to work part time and the number of preferred hours. Job share arrangements may also be considered.

At the University of Nottingham, we aim to give you all the support you need to nurture your talent, develop and reach your professional and personal career goals. We are committed to providing competitive employment packages whilst supporting the well-being of our staff to help them reach their full potential. As a University employee, you will have access to a range of benefits and rewards, including fitness and health facilities, staff discounts and travel schemes, along with a generous holiday allowance and attractive pension scheme. 

To find out more about the Student Administration & Continuous Improvement Team, visit our dedicated microsite.

Informal enquiries may be addressed to Duncan Young or James Scott, email or

Our University has always been a supportive, inclusive, caring and positive community. We warmly welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. We welcome applications from UK, Europe and from across the globe. For more information on the support we offer our international colleagues, visit;

For all successful international applicants, including EU/EEA applicants from January 2021, we offer an interest-free loan to help cover the cost of immigration-related expenses to the UK, including visas and the NHS surcharge. For more information follow this link

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