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Associate Director Student Systems Transformation

This post will provide leadership to the development of new student technology applications, projects and processes. The postholder will drive forward innovative solutions designed to make significant improvements to the student experience and achieve the strategic priorities of the University. Student records are the custodians of student records data and a priority is to deliver accurate reports and integrated solutions. The postholder will need to define our technology blueprint across our student systems, define our strategic plan to achieve our ambitions and convert into effective localised delivery through the communication of clear business objectives, implementation of effective business processes and a clear analysis of student needs to deliver the strategic direction for the division.

Provide leadership to the development of new student technology applications, projects and processes including:

  1. Developing the student systems strategic plan in line with the University strategy and strategic priorities of the institution
  2. Develop and maintain a roadmap of student systems related projects, including resource plans, which enable major project delivery, systems maintenance, and regular user enhancements
  3. Bring a visionary and multi-dimensional perspective to the challenges associated with adopting new and emerging technologies to achieve the University’s strategic ambitions
  4. Be a key contributor, working in collaboration with senior stakeholders, to ensure the provision of innovative, sustainable, integrated, and collaborative student systems

Take overall responsibility for the leadership of the University’s student systems. Leading by example using presence, decision-making and open communication. Including, but not limited to:

  1. Determine and set priorities and allocate resources to meet long term objectives
  2. Motivate and develop staff and ensure an appropriate level of skills, knowledge, and capacity to deliver an excellent and exemplary student experience
  3. Develop a culture of high performance and continuous improvement
  4. Accountability for financial management of a budget of circa £5 million ensuring the budget is met and any savings delivered in support of wider department and secure additional external funding where appropriate
  5. Identify appropriate performance indicators and service standards and drive performance improvements against these identified measures
  6. Ensure full compliance with University policy in people management, finance and procurement, statutory obligations, health and safety regulations and risk management
  7. Be the expert in Student Systems advising the Director of Student and Education Services accordingly

Leading, designing and delivering innovative and creative solutions to operational processes to ensure robust and reliable delivery of student and education services via University student systems.

Managing delivery of service standards, service level or partnership agreements, statutory requirements and national codes of practice including:

  1. Ensuring our student systems development is informed by student and staff voice and ensure the development of service provision to act on the feedback
  2. Designing, delivering, and enhancing systems, processes, and services to ensure that the offer is positioned as one of the best in the sector and is recognised as an exemplar of best practice, contributing to the institutional strategy to deliver quality.

Providing concise and informed reports or briefing notes of a high standard for the Director or members of the University Executive Group against tight deadlines upon request

Working in close partnership with the Faculties and Heads of Professional Services to raise the profile of student systems provision and set the direction for a quality student experience and its implementation by:

  1. Developing and nurturing effective working relationships with internal and external stakeholders; including, but not limited to senior colleagues in academic departments, local, national experts, and colleagues in Higher Education institutions.
  2. Providing clear communications to relevant stakeholders regarding planning, strategy, staffing, new initiatives, and day-to-day operations as appropriate.
  3. Integrating and optimising working practices across all functions and to develop positive links with those areas of the institution involved in student systems

Represent the University externally and provide guidance within the University on the implications of relevant external issues, policies, and legislation. Including creating and anticipating opportunities to enhance existing provision in response to change.

Any other duties as allocated by the line manager following consultation with the post holder.

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